Storable Easy software is cloud-based and depends on the internet infrastructure to access the cloud. As with any connection-based service, outages and service interruptions can occur due to IP address or server issues. Connection errors are typically outside of the control of the Storable Easy team.
If an outage occurs during Recurring Billing, such as on the first of the month, it could result in multiple payments failing. In the event of a connection failure, failed payments will display the message "Error Connecting to Network."
Follow the instructions below to rerun the failed payments:
1. Click Reports.
2. Click Failed and Declined Payments.
3. Look for Error connecting to the network in the Message column to identify impacted transactions. Click on those tenants' name(s).
4. Click Make a Payment to reprocess the payment.