As a general rule, the software will automatically apply Late and Lien Fees to all customers who do not pay their bill and reach the number of Days Past Due indicated under Setup > Late/Lien.
If you do not want to charge late fees for a specific tenant, you can mark their profile as Late Fee Exempt and prevent automatic fees from being invoiced on their account.
1. Use the List View or Customer Search to locate and open the Tenant Profile.
2. At the top of the profile, click Edit Profile.
3. At the bottom of the page, under Notes, check the Late Fee Exempt? box.
4. Click Update Customer at the bottom of the page to save your changes.
If you choose to make a tenant exempt from late fees, the tenant will not be charged any late fees or other fees set up in your Late/Lien settings. Depending on the exemption situation, it is advisable to also disable the customer's Late/Lien notifications.