Mass Edit Rental Prices is a tool that allows managers to increase or decrease customer rates.

Please note: This feature will only change the rate of existing tenants. If you want to raise the street rates of units, that needs to be done separately.

Configure rules

Go to Customers > Mass Edit Rental Prices. Begin by configuring rules based on the following information:

• Rent Updated At Least: Filter rentals by the length since the last price change. If you choose 1 month, the filter WILL NOT include anyone who has moved in in the last 30 days.

• Unit Types: Choose all or one specific unit type.
  Note: To do more than one unit type, choose one of the unit types, complete step two, and then begin on step one again for the next unit type.

• Increase/ Monthly Rental Price By: Change rental prices by a fixed amount or a percentage.

• Advanced Notice: The number of days prior to the invoice date (number of days before the due date the customer is invoiced - Billing Period) that the customer should be notified.
  Note: Must enter a number of days, but the notification is optional.
  Example 1: A customer has a Due Date of the 20th, a 5-day Billing Period, and an Advance Notice period of 5 days. The Notification Date will be the 10th, and the Change Date will be the 15th.

Review changes

Once you have configured the rules, hit Begin. This will display a list of all customers that match that rule. It will show the Date their rent was last changed, the date the notification will go out, the date the rent will change, the current rent amount, the proposed change, and the new rent amount. You may adjust the new suggested prices by raising or lowering each price, or skip a given change by unchecking the box to the left of the customer's name. Review all customers listed before clicking Submit Changes.
If a customer is not showing up in the batch, it is because their rent or tax rate was changed within the time frame entered in the "Rent Updated At Least" field. This exempts them from a rate increase until the following month.

Please note: Tenants who receive a discounted rate
If you are changing the discount amount, you will need to edit the customer's billing and enter the new discount rate prior to scheduling the rate increase. The rate increase notification does not show the discount to the customer, nor does it include the yellow information box indicating a price increase is scheduled. However, when the rate schedule occurs, the discount will apply to the new rate.

Notifications

Here, you can choose how you want notifications sent: Email, Text, or Print. You can choose any combination of the three, all or none of them. You will not be able to change this once you have selected it and hit Submit Changes.

Rate Management Batches

The Rate Management Batches tool does not automatically change rates; it allows you to schedule rate changes based on the settings you set. The Batches page shows all batches submitted from Rate Management and Mass Edit Rental Prices. You can click the batch date to see when it was created, who created it, whether printing was one of the notification options, and a list of unit types/who the price change will affect. You can also click View next to each customer's Change Date.

Scheduled price change

When you click View next to the customers' Change Date, you can change the New Monthly Price, reprint the notification (if you chose to print notifications), or Cancel Scheduled Price Change.

Rental exemptions

To make a rental exempt from Rate Management/Mass Edit Rental Prices, go to the tenant's profile page. Under the Rentals section, click the Edit next to Billing. Check the Exempt box under the rate management Plan. Save your changes.