The system will not automatically move someone out on the scheduled move-out date. You must complete the move-out manually.
Follow the instructions below to finalize or cancel a scheduled move-out. You can read more about move-out request settings in our article, Customer scheduled move-outs.
1. Log in to your Storable Easy account.
2. Navigate to the Customer page for the tenant who has a scheduled move-out.
3. From the Rentals section of the page, you can finalize, cancel, or edit the scheduled move-out.
The Edit button lets you change the move-out date.
The Finalize Move Out button lets you finalize the move-out now.
The Cancel button will cancel the scheduled move-out.
When moving a customer out, we recommend the following:
Pause or delete the Recurring Billing Payment Account (to avoid charges on a customer account, if invoices were not voided).
Void any outstanding invoices (to avoid reports showing outstanding balances). If the move-out is finalized before the current invoice due date, the software will automatically void the invoice.
Archive the customer's profile (Edit Profile > Archive Customer; archiving is also available during the move-out process).