The following is one way to handle a customer's account if they still owe money after they've moved out or after an auction.
1. Void any outstanding Tenant Protection Plan (TPP) invoices prior to applying payments or credits. TPP charges will be billed to your account for any paid TPP invoices, including those paid via credit.
2. On the tenant's account, post any payments that have been collected or received from auction/sales/etc. (These are often cash or check and will count as revenue in your reporting.) If the tenant has multiple units, make sure you use the checkboxes on the "Make a Payment" page to apply the funds to the correct unit.
3. To bring the remaining balance down to zero, enter a credit on the account for the account balance. Add a note "Bad Debt Write-Off" to the credit amount, and that will be trackable on your Credit Without Payment report.
4. Move the tenant out of the unit and archive the customer account.