This article applies to Storable Easy clients using Storable Payments as their payment processor.
Reversals made on the same day as the payment will typically be handled as void. Reversals made after the day the payment is made will result in a refund.
Reverse a payment from the tenant’s Billing History
Refunds should typically be issued from the tenant’s Billing History in Easy by following the instructions in our article: Refunding Payments.
Reverse a payment from your Transactions Report
In rare cases, you may need to reverse a payment from the Transactions Report, such as if an issue occurs and the payment was processed but not recorded in Easy.
Please note: Payment reversals made from the Transactions Report will not be automatically reflected in the tenant’s Billing History until you create a refund classified as “other” on the tenant’s Billing History to record the void/refund.
Follow the instructions below to reverse a payment from the Transactions Report.
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Click the caret to expand the line item for the transaction you need to reverse. Depending on which type of reversal a transaction is eligible for, you will see a Void or Refund button.
Click Void or Refund.
If you’re processing a refund, you can choose Full Refund or Partial Refund.
Click Refund Payment or Void Payment.
A new transaction will be created for the reversal, and the reversal will be reflected in any payment reports.
After reversing a payment through the Transactions Report, create a refund classified as “other” in the tenant’s Billing History to record the reversal.
FAQs
How long will it take for a refund to be posted to the cardholder’s bank account?
3-5 business days.
Can I send the cardholder more money than the original payment?
No, to align with security best practices, you cannot issue the cardholder more money than the original payment.
What’s the difference between a void and a refund?
Void: Cancels a payment before it’s posted (same day, pending/approved transactions). No funds leave the payer’s account.
Refund: Reimburses the payer after the payment has been posted (usually the following day). It can be either a full or partial refund.
Can I process a partial void?
No, voids must be processed in full. However, you can issue partial refunds after a transaction has posted.