Card on File Adjustments
When a tenant has a card on file for recurring billing, it will only charge that card on the tenant due date for the monthly rent each month. The software will no longer automatically attempt to charge that card for anything other than the normal monthly rent that is due every month. The only exception is if you have a recurring fee set up on that tenant account, it will continue to bill the card on file for that as well if you have selected that you want that recurring fee to be billed to the card on file. Why did we do this? Well...sometimes tenants would rent online and then realize they need a bigger or smaller unit. If the manager moved them out of their unit and moved them back into another unit, the new move-in would charge the card that is stored on that customer's account resulting in another credit card transaction.
Follow the steps below to get to the "Recurring Billing" section.
1) Log in to your account
2) Click the Customers tab
3) Locate and click on the customers name to pull up their account
4) Click the Recurring Billing button at the top of the profile
Once you're on the Recurring Billing page, you will be able to edit the card information, pause that payment, add a new payment account, or offset the billing if your customer requires a due date outside of your policy due date (typically the 1st of every month).