Mass Voiding All Unpaid Line Items
If you have a customer who is in auction status (or just need to remove all charges) and needs to have all outstanding line items voided, follow the steps below:
1. Go to your customer's page, and scroll down to the bottom of the billing history. Click Mass Void Unpaid Line Items.
2. On the new screen, if you wish to cancel all outstanding charges, click All and Void Selected Line Items.